Plan Details
Summary
Premium Package
Capped at 100 hours. Any exceeding hour will be billed at $55 / Hour. Scope defined together. Subject to Terms & Conditions. The contract will automatically be renewed on a month to month basis, you have the right to terminate with 7 days prior written notice.
$3,999 / month
One-time onboarding fee
The one-time fee is for a deep-dive into your business and defining the scope together and allocating the resources for you.
$199
Total
$4,198
Then $3,999.00 per monthMake sure to agree to the terms and conditions below in order to make your payment.
Terms & Conditions
This Agreement contains the Scope of Work and Deliverables between AvantaHub.com, hereinafter referred to as “Company” and You, hereinafter referred to as “Client.”
- Services to be Provided
-
- System-wide Core Settings Setup
- Development Team - World Class
- Design Team - World Class
- Trusted HubSpot Advisory
- Migrations & Implementations
- Basic Automations & Workflows
- Custom Modules
- Email Template Design & Development
- Basic Form Creations
- Custom Quotes Templates
- Unlimited Revisions
- Weekly & Monthly Progress Report
- On Page SEO Recommendations
- Page Speed Optimization
- Adaptive Testing
- Advanced Automations & Workflows
- Animations
- Inbound + Growth Marketing Consultancy
- Fully Integrated CRM + Optimization
- Dedicated Project Manager
- Advanced Form Creations
- Third Party Integrations
- Bespoke Reporting
- Slack Support* - 24 Hours - Highest Priority
- Weekly Strategy Calls
- CMS Support & Maintenance
2. Confidential Information
The parties acknowledge and agree that either party may gain access to confidential information of the other party during the course of the Company providing the services. Both parties shall take all actions reasonably necessary to ensure that the Confidential Information remains strictly confidential and is not disclosed to or seen, used or obtained by any person or entity except in accordance with the terms of this Agreement.
3. Non-solicitation
During the period commencing on the date of this Agreement and ending on the first anniversary of the client’s acceptance of the last services performed or deliverable delivered hereunder, whichever is later, neither party will directly solicit the employment of any officer, employee, consultant, or contractor of the other party or its affiliates without the prior written consent of such other party.
4. Non-Disparagement Clause.
During the engagement and even after the termination of services, the client agree not to disparage or denigrate the company orally or in writing, and that neither the client nor anyone acting on their behalf will publish, post, or otherwise release any material in written or electronic format, make speeches, gain interviews, or make public statements that mentioned the company, its operations, clients, employees, products, or services without the prior written consent of the company.
For purposes of this agreement, the term disparage includes without limitation comments or statements made in any matter or medium about the company which would adversely affect any manner of the conduct of the business of the company, without limitations to the company's business plans or prospects or the business reputation of the company.
5. Disputes
Any disputes that arise between the parties with respect to this Agreement shall be submitted to binding arbitration under, and by a single arbitrator appointed in accordance with, the then current commercial arbitration rules of the American Arbitration Association. Any such arbitration shall be conducted in Albany, New York. The parties shall share equally the costs and expenses of any such arbitration; provided that the arbitrator shall have the authority to award costs and legal fees to the prevailing party if he or she deems appropriate. The final decision of any such arbitrator shall be enforceable in the courts of Albany, New York or any other state in which the Company resides or maintains a place of business.
6. Relationship of Parties
This Agreement does not constitute, and shall not be construed as constituting, an agency, partnership, or joint venture relationship between the Company and the Client. Neither party shall have the right to obligate or bind the other party in any manner whatsoever.
7. Survival
The obligations of the parties under the sections of this Agreement regarding payment, confidentiality, ownership of work product, disputes, limited warranty and remedies, non-solicitation, and placement fee shall survive any termination or expiration of this Agreement.
8. No Refund Policy
The Company does not issue refunds for all services once the order is confirmed and the project is moved into the planning phase.
9. Support Services
The term “Support” consists of assistance to clients via email with respect to any Service deliverables provided by the company. Support will be available during the company’s business hours, Monday through Friday, excluding local holidays.
(a) Submission of Support Issues
The client shall submit to the company via email to support@growthster.com all relevant information including, but not limited to:
i. A complete description of the issue
ii. When the issue started and
iii. Any error messages or indications that client received when the issue occurred.
(b) Severity Classification and Response Time Goal
Issues are classified according to the severity of the impact to the deliverable in accordance to the chart below. All disputes regarding the severity classification will be resolved by the company in its sole discretion.
|
Severity |
Impact |
Response Time Goal |
|
1 |
Directly impacts the Client’s ability to conduct business |
Within twenty-four (24) hours |
|
2 |
Client business is impacted but functioning |
Within two (2) business day |
|
3 |
General questions related to the deliverable |
Within three (3) business days |
(c) Disclaimer
The company shall not be responsible for providing support to the extent that issues arise because the client,
1. uses the deliverable in a manner not in accordance with the SOW
2. has modified the deliverable either themselves or, via a third-party
However, the company may provide additional services to correct the problem via mutually agreed changes in the SOW.
10. Acceptance
Client shall be deemed to have accepted the Services and any Deliverables provided by the company pursuant to this Agreement if client shall not have notified the company to the contrary within 10 business days after the company’s completion of the Services and the delivery of the Deliverables, whichever is later.
11. Use of Customer Feedback
The company reserves the right to use the client’s testimonial and logo in its website at the discretion of the company.
12. Services to be Provided and Schedule of Deliverables
A schedule of deliverables will be agreed upon during onboarding and will be followed by the team unless otherwise there are unforeseen circumstances that may cause delay. Any possible delay to the schedule will be communicated to the Client and a new schedule will be agreed upon.
13. Specific Requirements to be provided by Client
The Client shall give full cooperation in providing resources needed by the Company to complete the services. At a minimum, one dedicated contact person from the Client shall be made available to the team to address any clarifications they may have in the course of the project.
The success of this engagement will be heightened if the Client takes an interest and actively feeds news of their own activities to the Company, as well as any news the Client thinks the Company might not have expected due to its specialist nature.
14. Fee Rate and Payment Schedule
The Company shall automatically charge the client monthly, the client having the right to terminate with 7 days prior written notice. If payment is delayed or not made for any reason, the Company reserves the right to suspend all provision of services until such a time payment is received in full.
15. Billable Hours
15.1. The Client acknowledges and agrees that any tasks completed on behalf of the Client by the Service Provider ("Company") will count toward billable hours and shall be charged against the total hours included in the Client's subscribed package. Billable tasks may include, but are not limited to:
(a) Performing project tasks
(b) Attending project-related meetings
(c) Completing and reviewing work for the Client
(d) Conducting project-related research
(e) Setting project plans, such as timelines or goals
(f) Responding to project-related emails or phone calls
(g) Revising submitted work upon the Client's request
(h) Communicating with the Client, including phone calls, emails, video conferences, and in-person meetings
15.2. The Company shall dedicate the total hours specified in the package subscribed by the Client to perform the services stipulated in this Agreement. Any hours exceeding the subscribed package shall be billed at a rate of $55 per hour, subject to the Company's discretion.
15.3. In the event that the Client is unable to fully utilize the dedicated hours for the billing period, such hours shall be deemed consumed, and no accumulation or rollover of hours will be provided in the subsequent billing period.
15.4. The Company shall distribute and utilize the billable hours evenly throughout the billing period, based on task priority. The Company may, at its discretion, work extended hours in certain instances, depending on the urgency of the tasks at hand.
15.5. The Company reserves the right to refuse the performance of tasks that may compromise its operations or fall outside the scope of work defined in the subscribed package. Any such refusal shall not constitute a breach of this Agreement or any related agreements.
15.6. The Client agrees to provide clear and reasonable instructions for the performance of tasks and acknowledges that the Company may require additional information, guidance, or direction to complete the tasks effectively and efficiently.
16. Non-Roll Over of Billable Hours16.1. The Client acknowledges and agrees that any billable hours allocated to the Client under this Agreement or any related agreements ("Billable Hours") cannot be carried forward, accumulated, or rolled over into subsequent billing periods or applied to other services provided by the Service Provider.
16.2. The rationale for this limitation on Billable Hours includes, but is not limited to, the following reasons:
(a) Resource Management: The Service Provider must efficiently allocate resources, including personnel and infrastructure, to effectively manage its workload and meet the needs of all clients. Allowing Billable Hours to roll over would result in an unpredictable and fluctuating workload, making it difficult for the Service Provider to manage resources effectively.
(b) Fairness to All Clients: The Service Provider aims to treat all clients equitably and fairly. By not allowing the roll over of Billable Hours, the Service Provider ensures that all clients receive similar levels of access to and benefit from the services provided.
(c) Business Sustainability: Billable Hours are the primary source of revenue for the Service Provider, and a consistent revenue stream is essential for the continued operation and growth of the business. Allowing Billable Hours to accumulate or roll over would negatively impact the Service Provider's business sustainability by creating inconsistencies in revenue recognition.
16.3. In the event that the Client does not utilize the Billable Hours during the relevant billing period, such hours shall be forfeited without any right to compensation, refund, or credit. The Client acknowledges and agrees that it is their responsibility to monitor and utilize the Billable Hours within the designated time frame.
16.4. The Service Provider reserves the right to modify, amend, or terminate the availability of Billable Hours at any time, with or without prior notice, at its sole discretion.
17. Task Prioritization, Level of Effort, and Advance Notice
17.1. The Client acknowledges and agrees that tasks associated with the services provided by the Company may vary in terms of complexity, level of effort, and time required for completion. To ensure the efficient and timely completion of tasks, the Client shall, in consultation with the Company, prioritize tasks based on their importance and urgency.
17.2. The Company and the Client shall work together to categorize tasks into the following priority levels, based on the level of effort and time required:
(a) High Priority: Tasks that are critical to the project's success, require a significant level of effort, and need to be completed within a short timeframe.
(b) Medium Priority: Tasks that are important to the project's progress but do not require immediate attention or a substantial level of effort.
(c) Low Priority: Tasks that are necessary for the project but can be completed at a later time, with minimal impact on the project's overall progress.
17.3. The Client shall provide the Company with sufficient advance notice, preferably 3-4 days notice, of high priority tasks, allowing the Company to properly estimate the required level of effort, allocate resources, and provide a reasonable timeline for completion. The Client acknowledges that failure to provide adequate advance notice may result in delays or an inability to complete the task within the desired timeframe.
17.4. The Company shall use its best efforts to accommodate high priority tasks within the existing scope of work and allocated billable hours. However, the Client acknowledges that high priority tasks requiring significant effort or resources may impact the completion of other tasks or the distribution of billable hours throughout the billing period.
17.5. In the event that a high priority task necessitates the reallocation of billable hours or the provision of additional resources, the Company shall notify the Client in writing and provide an updated estimate of the time required for completion, as well as any potential impact on the overall project timeline or costs. The Client shall have the right to accept or decline the proposed changes, subject to the terms and conditions of this Agreement.
18. Changes in the Scope
No changes to this Agreement may be made unless such changes are in writing and signed by both parties. Such statements shall be designated as amendments to this Agreement and shall specifically identify the portion of this Agreement to be changed. Except for such designated portions, the Agreement will continue in effect.